Delivery/Shipping Policy

ONLINE STORE SHIPPING & DELIVERY POLICY - AUSTRALIA & WORLDWIDE

DELIVERY POLICY

After ordering through www.ice2heat.com.au online you will receive an email confirmation containing your order details. We will send your products via Australia Post (either by express post or standard post depending on option selected at checkout) within 1-2 business days after receipt of payment. We make every effort to get the order to you as quickly as we can, however our deliveries are governed by the Postal system, public holidays etc. We cannot be held accountable for late deliveries, loss or damage relating to a delivery, however we will make every effort to chase up lost/late items where possible (e.g. item tracking for express post). Remote locations sometimes can take a little longer. Ice2Heat cannot be held responsible for incorrectly entered delivery addresses, so please ensure the correct address is entered.

Contact us at info@ice2heat.com.au if you require further assistance you with your enquiry.

 

HOW MUCH WILL POSTAGE COST FOR AUSTRALIAN ORDERS?

Ice2Heat uses Australia Post Regular Mail or Express Post on all local orders. For estimated delivery times please visit Australia Post via http://auspost.com.au/products-and-services/postage-assessment-calculator.html

The costs below are minimum and may vary according to post code

Australia

Standard Shipping up to 500gr

$7.20 AUD

Standard Shipping 500gr to 3kg

$8.95 AUD

Express Shipping up to 500gr 

 

$9.55 AUD

Express Shipping 500gr to 3kg

 

$12.35 AUD

Express Shipping 3kg to 5kg

 

$14.95 AUD

Bulk

 

$20.00 AUD

 

WHICH COUNTRIES DO YOU DELIVER TO FOR INTERNATIONAL CUSTOMERS?

We deliver worldwide to the following regions - New Zealand, Asia Pacific, USA, Canada, Middle East, Europe, UK and Rest of World Ice2Heat offers Australia Post Air Mail, Sea Mail (where applicable) or International Air Mail or Express Courier International service international shipping.

Delivery costs for all countries apart from New Zealand are estimated at $25 for up to 2kg.

New Zealand

Air Mail

  1. $9.95 AUD
  2. $16.95 AUD

BULK INTERNATIONAL ORDERS.

Please email sales@ice2heat.com.au with details of what you would like to order and the delivery address and we will calculate the shipping cost and then invoice you for the cost of the order and shipping.

DOMESTIC SHIPPING TIMES

Australia Post is the chosen postal service for all Ice2Heat sales. For Australian sales allow for approximately 1-5 working days for delivery, subject to location and postage type (Standard/Express). For estimated shipping times on Australian orders please see: http://auspost.com.au/personal/parcel-service-standards.html

INTERNATIONAL SHIPPING TIMES

Shipping times are subject to variability internationally. To determine shipping times to a selected country please see: http://auspost.com.au/apps/international-post-guide.html

INTERNATIONAL DUTIES AND TAXES

Please note: customs policies vary from country to country. You may be subject to relevant overseas customs duties and/or other taxes that you may incur and these are payable by you. When importing into the USA you may be required to supply your social security number in order for your goods to clear customs. We suggest you check with your local customs office for further information if required. Ice2Heat are not responsible for any delays caused by destination customs clearance processes.